Juliano Almeida


16+ years of experience, working in several areas such as IT Governance, Project Management, following both Agile or traditional models, Engineering & Software Development, IT Operations & Infrastructure, and Business/Pre-Sales.

Juliano Almeida

Project Manager & IT Consultant

Advanced knowledge and involvement in IT Service Management and Governance, including Implementation, Management, Consulting, and Audit.

Extensive experience in global companies, with complex projects and dynamic environments. Focused on results and return to Business, applying the practices of IT frameworks, transforming processes and cultures, reducing costs, increasing operational effectiveness, aiming for the quality of services, and customer satisfaction.


Collaborate with people and organizations to achieve business goals through IT best practices. Passionate about my family, technology, traveling and sports.


Professional Experience

IT Project Manager

2022 - Present

IBM - Remote, USA

  • The Weather Company, an IBM Business
  • Manage Software Development Lifecycle using Agile practices
  • Gather Business Requirements and transform them into technical stories
  • Technical and Business documentation for projects and management (Focused in Salesforce and ServiceNow)
  • Playing an important role between the technical team and the business side, occasionally fulfilling responsibilities as a Business Analyst, Scrum Master, and Project Manager.
  • Key achievements:
  • 1. Led the transition from Jira to ServiceNow and implemented Agile practices. 2. Participated in a Town Hall event, engaging with over 300 individuals from the Andela Community. 3. Achieved ITIL 4 MP certification as a Service Management Expert

Senior Consultant

2020 - 2022

Rimini Street - Global Managed Services

  • Led ITSM Integration Projects for clients worldwide.
  • Key member of the Global Service Management Team, delivered *14 successful projects.
  • Managed ServiceNow Platform globally (Internal and external).
  • Portfolio for Service Management Connect Projects. High-Profile Clients: - McDermott, USA - ServiceNow - BrandSafway, UK - Cherwell - TriMark, USA - ServiceNow - IATA, Canada - Jira Service Management - Hypera, Brazil - ServiceNow - ClearWater, USA - SysAid - Veritiv, USA - ServiceNow - Amaggi, Brazil - SoftExpert - Petco, USA - ServiceNow - Xylem, USA - ServiceNow - Dewberry, USA - ServiceNow

Senior Business Analyst | ITSM

2019 - 2020


  • ITIL Process Management | Change, Configuration, Problem, and Availability Management
  • Received Recognition Award FY20 – IT Analytics Group for developing ServiceNow Dashboards for Agile Tribes.
  • Collaborated for achieving 100% success in Internal and External audits, representing ITSM Control Process.
  • Represented LATAM in ServiceNow Upgrade Process.
  • Strived for excellence in defining and operating IT processes, optimizing productivity and controls.

IT Governance Leader

2016 - 2019

Tribanco Bank

  • Advised the CIO regarding Risks, Compliance, and Finance (CAPEX & OPEX ~80MM budget/year)
  • QA Team Leader
  • Adapted IT frameworks good practices to IT Operations and Business (Agile, COBIT, ITIL, CMMI, Scrum, Kanban, PMBOK, Lean IT)
  • Management Reporting, IT Processes mapping. Alignment between IT and business, creating value to achieve the results desired by the company. Contribute to IT Strategic and Tactical Plan implementation, especially: 1. IT Governance implementation | 2. Reduction of Costs and Risks | 3. IT Delivery Improvements | 4. Operations Assurance | 5. Monitor and Improve IT performance

IT Specialist | ITSM & PMO

2014 - 2016


  • Service Transition Manager | IT Governance
  • Led a team of 15 employees and was responsible mainly for Change, Release, Configuration, and Knowledge Management processes.
  • Implemented strategic projects and processes that resulted in a 20% reduction in costs and an increase in operational optimization.
  • Participated in the Senior Management Committees and made improvements across the board of IT operations.
  • Conducted frequent audits and meetings with strategic clients and standards, supporting ISO 20, 27, SOX, PCI, and ISAE3402 for customers and IT Service providers, achieving an audit compliance rate of 100%.
  • Specialized in IT Governance and ITIL processes, implementing ITIL processes for TIVIT Brazil and Synapsis Chile and Colombia.

Regional Process Manager

2012 - 2014

Atos Internationalt

  • Service Asset and Configuration Management - ITIL Process
  • Coordinated and managed process activities across the global factory and with external suppliers, meeting agreed global and local SLAs with a 98% success rate, which exceeded the market average by 5%.
  • Executed Configuration Management process tasks in adherence with global and local requirements, ensuring compliance with 100% of audits and reducing non-compliance incidents by 20% compared to the previous year's numbers.
  • Supported SACM reporting (KPIs and customer SLAs), improving customer satisfaction ratings by 15% based on feedback surveys.
  • Ensured consistent end-to-end application of the process across their account(s), resulting in a 10% increase in efficiency in process execution.
  • Identified and planned improvement projects, resulting in a 25% reduction in process cycle time.
  • Contributed to and assisted in the maintenance of ISO 9001, 20000, and 27001, leading to successful recertification with no non-compliance issues.
  • Assisted the Global and Regional Process Owners in driving Service management good practices and ITIL process standardization, resulting in an improvement in process adherence and standardization across the organization.

IT Analyst

2007 - 2012

Algar Tech

  • IT Service Management & IT Governance
  • Achieved ISO 9001, 20000, and 27001 certifications with 100% of compliance.
  • Led the control processes of ISO/IEC 20000 within the organization, overseeing Change, Release, and Configuration Management.
  • Conducted research and developed innovative solutions to streamline internal processes, reduce operating costs, improve service quality, and achieve business objectives.
  • Managed IT services and recommended actions to ensure that procedures met the requirements of certifications (ISO 9001, ISO 20000, ISO 27001) and followed best practices frameworks such as ITIL and COBIT.
  • Oversaw strategic projects within the organization, ensuring their successful completion.
  • Championed the implementation of internal audits, evaluated the effectiveness and efficiency of the quality system, identified preventive and corrective actions, and conducted a critical analysis of process performance in IT services.
  • Network Operation Center
  • Remote Support for Telecom products.
  • Collaborated with Field Technicians to aid in the implementation and maintenance of Data Circuits.
  • Supported and configured equipment features with NGN, VoIP, QoS, MPLS, transmission (SDH), Routers, Switches, and MLS.
  • Configured Linux and Windows Servers.
  • Designed solutions for IT and Telecom Projects.
  • Analyzed Requests for Proposals.
  • Prepared technical and commercial proposals (including pricing).
  • Conducted technical and financial feasibility studies.
  • Was involved in Strategic Projects.



  • ITIL® 4 - Managing Professional (Expert Transition)
  • ITIL® v3 Expert
  • Scrum Master Certified (SMC)
  • Information Security based on ISO/IEC 27002
  • ServiceNow IT Service Management Implementation
  • ISO/IEC 20000 Foundation
  • ITIL® MALC - Managing Across the Lifecycle
  • ITIL® Capability: SOA – Service Offerings and Agreements
  • ITIL® Capability: RCV – Release, Control and Validation
  • ITIL® Capability: PPO – Planning Protection and Optimization
  • ITIL® Capability: OSA – Operational Support and Analysis
  • ITIL® v3 Foundation Certified
  • Leadership and Management

    2022 -

    University of Washington

    IT Project Management & Leadership

    Bachelor of Information Systems

    2007 - 2010

    Pitagoras University, Brazil

    Software Engineering, UML, Database, Data Structure, Operation Systems, Information Security, Network, IT Process and Project Management, Economics, Logic applied to programming, Leadership and Enterprenurship

    English as a second language

    2003 - 2009

    Cultural Center for Language Studies

    From Beginner to Post Advanced


    • All


    In an age where digital technology is transforming enterprises, it is essential to deliver value-driven consultancy with an experienced and innovative ITSM practice leadership team

    IT Service Management

    Process Assessment, Policy Reviews, Governance Risk and Compliance, Business Process Modelling

    Project Management

    Software Development, Infrastrucuture, System Integration. Agile or Waterfall

    ISO Certifications

    Company Preparation - Audits and Projects for ISO 20000, 9001 andd 27001

    ITIL Trainings

    ITIL4 Foundation, DevOps, Scrum, Lean IT, Exam Vouchers

    Data and Business Analysis

    Gather requirements, Technical and Process documentation, Translate business needs into technical requirements, Quality Assurance

    ITSM Platform Setup

    Setup and Management Propose the most suitable solution for your problems ServiceNow/Jira/OTRS/Cherwell/Ivanti


    What clients, colleagues and leaders are saying about Juliano Almeida. Check the links from the original postings within the icons in the left navigation bar.

    I was in the same team with Juliano when we audited a bank. During the tenure of this auditing exercise, he has shown his expertise in COBIT, demonstrating his ability to assess the compliance level and to make a good recommendation. On top of all, I find his communication skills with people of different cultures and nations are commendable. I believe this is an asset to any company. I am glad to work with him.

    Mohd Rizal Mohd Yusof

    IT Governance Manager

    I worked with Juliano when he was Service Asset and Configuration Management Regional Process Owner for LATAM. Juliano is easy to work with, and to manage including in a project/functional mode. He has good communication in English and focuses on achieving Global goals and strategy.

    Yasmine Bayle

    IT Project/Team Manager

    Juliano has experience and knowledge of IT Governance, has excellent communication, knowledge and strategic vision. In addition to the technical features Juliano is a person of easy conviviality and extremely fair in his decisions which always evaluates technical and human aspects, he is a great asset to any company.

    Paulo J Lessing

    IT Business Analyst

    I had a wonderful experience working with Juliano. He has proven to be an amazing teammate to work with. He is very proactive, consistent with his great quality of work and always willing to provide help when needed. I found it very enjoyable working with him, on the professional and personal levels. I believe Juliano is a very meaningful asset to any company.

    Elza Alyani Ashley

    IT Process Coordinator

    Juliano has an in-depth understanding of IT Governance and COBIT 5 implementation. His Audit methodology is effective and instantly puts clients at ease. Highly recommended for independent projects.

    Amama Rashid

    IT Audit Consultant

    I've had the pleasure of witnessing Juliano's exceptional capabilities as an IT Project Manager, where his leadership in managing complex software development lifecycle projects domain, has been nothing short of exemplary. His adept use of Agile practices to oversee Business Cloud, Data, and Application Engineering projects has resulted in the successful delivery of high-quality solutions that consistently meet and exceed expectations.

    Richie Adetimehin

    IT Service Management Leader

    Upwork and Fiverr comments: pmoa_advisor: Excellent experience with the seller. Professional and thoughtful. | ckasino: Skilled and professional! I recommend Juliano| ivo008: Great service, fast and high quality. Thanks a lot!


    Fiverr & Upwork


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